All Arukah Essentials products are handmade in small batches.
Please allow 3–7 business days for processing before your order is shipped. Processing begins once payment is successfully completed.
Once your order has shipped, you will receive a confirmation email with tracking information.
Processing times may be extended during restocks, holidays, or high order volume.
We carefully inspect and package all orders before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
Order number
Clear photos of the item(s)
Description of the issue
If your tracking shows delivered but you have not received your package, please allow 3–5 business days before contacting us.
Claims for missing packages must be submitted within 30 days of the marked delivery date.
Arukah Essentials is not responsible for packages marked as delivered by the carrier.
Customers are responsible for entering the correct shipping address at checkout.
If a correction is needed, contact us immediately at [your email].
Once an order has shipped, we cannot change the address and are not responsible for misdelivered packages due to incorrect information provided.